Effective Date: 24/09/2025
Last Updated: 24/09/2025
Waka Ride (“we,” “our,” “us”) values the trust you place in us when using our platform. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our mobile application, website, and related services (collectively, the “Services”).
By accessing or using Waka Ride, you agree to this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
We collect the following types of information to provide and improve our Services:
a) Personal Information
Name, phone number, email address, and profile photo
Payment details (processed securely through third-party payment providers)
Government-issued ID (if required for verification)
b) Ride & Location Information
Pickup and drop-off locations
GPS data, route information, and ride history
Real-time location data for drivers and riders
c) Device & Technical Information
Device type, operating system, and app version
IP address, browser type, and mobile network information
Cookies and similar technologies
d) Communication Information
Chat messages and call details between riders and drivers (in-app communication only)
Customer support interactions
2. How We Use Your Information
We use the collected information to:
Provide, personalize, and improve our Services
Match riders with nearby drivers
Process payments and provide receipts
Ensure safety and fraud prevention
Communicate about rides, promotions, and support
Comply with legal obligations
3. Sharing of Information
We may share your information with:
Drivers & Riders: Necessary details such as name, phone number (masked), pickup/drop location.
Service Providers: Payment gateways, cloud hosting, SMS/email providers.
Legal & Regulatory Authorities: When required by law or for safety/security reasons.
Business Transfers: In case of a merger, acquisition, or sale of assets.
We do not sell your personal data to third parties.
4. Data Security
We use encryption, secure servers, and strict access controls to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your data only as long as necessary for:
Providing our Services
Legal and regulatory compliance
Resolving disputes and enforcing agreements
6. Your Rights
Depending on your location, you may have the right to:
Access, update, or delete your personal information
Restrict or object to certain processing activities
Withdraw consent at any time
Request a copy of your data
To exercise these rights, contact us at [support@wakaride.com].
7. Children’s Privacy
Our Services are not directed to children under 18. We do not knowingly collect information from minors. If we discover such data, we will delete it promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted with the updated date. Continued use of our Services means you accept the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
📧 Email: support@wakaride.com